Customer Service (Call Center) Training

Customer Service (Call Center) Training
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Customer Service (Call Center) Training

Description

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Requirements

  • A notebook and pen to take notes.

Who this course is for:

  • Anyone wanting to understand Call Center Training

What you'll learn

  • Call Center Basics
  • Phone Etiquette
  • Speaking Like a Star

Course Chapters:

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